# Insert CD Error

Use the below items to help troubleshoot issues in which you are being prompted to insert a CD and are unsure about what to do.

###### Check and Make Sure the Correct Disk is in the Drive
The first step to troubleshooting any problem is to start with the obvious. First, make sure that the game CD is indeed in the CDROM drive. Even if the game is installed onto the hard drive many files containing sound and full motion video, vital to the game, are left on the CD. Next, be sure that if the game contains multiple disks, the correct disk is inserted into the drive. If you have multiple drives on your system, try putting the disk into a different drive.

Check CDROM Media
It is important to make sure there is nothing physically wrong with the media. Make sure there are no cracks in the disk. Even a hairline crack can cause issues. Verify that there are no scratches on the top or bottom of the disk. A scratch on the top of the CDROM can be just as bad as a scratch on the reflective bottom. To check for scratches, hold the disc up to the light and view the media from an angle. Make sure there are no fingerprints on the disk. If there are fingerprints, clean the disc. Remember to always wipe from center outward with a soft lint free cloth.

Warning: Do not use abrasive materials or chemical cleaners to wipe your disc.

Use a Different Drive
If you have more than one CDROM drive make sure you have tried running the game from each of the different drives.

###### Check and Make Sure the Drive Letter Is Valid

Click Here to try changing your CDROM drive letters

###### Try the CD On Another Machine.
It may be the case that the error message may have to do with the configuration of the computer. It is a good idea to try the CD on another system before sending it back to our warranty department. This will not only save the cost of replacing a non-damaged disc but will also save time.