<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">

<html>

<head>
<title>Crash Issues</title>
<meta http-equiv="content-type" content="text/html; charset=windows-1252">
<meta name="generator" content="RoboHelp by eHelp Corporation www.ehelp.com">
<link rel="stylesheet" href="default_ns.css"><script type="text/javascript" language="JavaScript" title="WebHelpSplitCss">
<!--
if (navigator.appName !="Netscape")
{   document.write("<link rel='stylesheet' href='default.css'>");}
//-->
</script>
<style type="text/css">
<!--
table.whs1 { x-cell-content-align:top; float:aligncenter; width:90%; border-spacing:0px; }
col.whs2 { width:6.232%; }
col.whs3 { width:93.768%; }
tr.whs4 { x-cell-content-align:top; height:23px; }
td.whs5 { width:6.232%; padding-right:0px; padding-left:0px; background-color:#000000; border-bottom-style:Solid; border-bottom-width:2px; }
img_whs6 { border:none; width:38px; height:22px; float:none; border-style:none; }
td.whs7 { width:93.768%; padding-right:10px; padding-left:10px; x-cell-content-align:center; border-bottom-style:Solid; border-bottom-width:2px; background-color:#000000; }
p.whs8 { font-size:12pt; font-weight:bold; }
col.whs9 { width:100%; }
tr.whs10 { x-cell-content-align:top; height:712px; }
td.whs11 { width:100%; padding-right:10px; padding-left:10px; background-color:#2874c7; }
p.whs12 { font-family:Tahoma, sans-serif; color:#ffffff; font-size:10pt; font-weight:normal; }
p.whs13 { font-family:Tahoma, sans-serif; color:#ffffff; font-size:10pt; x-text-underline:Off; font-weight:bold; text-decoration:none; }
p.whs14 { font-family:Tahoma, sans-serif; color:#ffffff; font-size:10pt; font-weight:normal; x-text-underline:Off; text-decoration:none; }
table.whs15 { x-cell-content-align:top; width:100%; border-spacing:0px; }
col.whs16 { width:4.246%; }
col.whs17 { width:95.754%; }
tr.whs18 { x-cell-content-align:top; }
td.whs19 { width:4.246%; padding-right:0px; padding-left:0px; border-left-style:None; border-left-color:#000000; border-left-width:1px; border-right-style:None; border-right-color:#000000; border-right-width:1px; border-bottom-width:1px; border-bottom-color:#000000; border-bottom-style:None; border-top-width:1px; border-top-color:#000000; border-top-style:None; }
img_whs20 { border:none; width:22px; height:20px; float:none; border-style:none; }
td.whs21 { width:95.754%; padding-right:10px; padding-left:10px; border-top-style:None; border-top-color:#000000; border-top-width:1px; border-right-width:1px; border-right-color:#000000; border-right-style:None; border-bottom-style:None; border-bottom-color:#000000; border-bottom-width:1px; }
p.whs22 { font-family:Tahoma, sans-serif; color:#ffffff; font-size:10pt; x-text-underline:Normal; font-weight:bold; text-decoration:underline; }
td.whs23 { width:4.246%; padding-right:0px; padding-left:0px; border-left-style:None; border-left-color:#000000; border-left-width:1px; border-right-style:None; border-right-color:#000000; border-right-width:1px; border-bottom-width:1px; border-bottom-color:#000000; border-bottom-style:None; }
td.whs24 { width:95.754%; padding-right:10px; padding-left:10px; border-right-width:1px; border-right-color:#000000; border-right-style:None; border-bottom-style:None; border-bottom-color:#000000; border-bottom-width:1px; }
p.whs25 { font-weight:bold; }
hr.whs26 { float:aligncenter; }
p.whs27 { x-text-underline:Normal; font-weight:bold; text-decoration:underline; }
-->
</style><script type="text/javascript" language="JavaScript" title="WebHelpInlineScript">
<!--
function reDo() {
  if (innerWidth != origWidth || innerHeight != origHeight)
     location.reload();
}
if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == "Netscape")) {
	origWidth = innerWidth;
	origHeight = innerHeight;
	onresize = reDo;
}
onerror = null; 
//-->
</script>
<style type="text/css">
<!--
div.WebHelpPopupMenu { position:absolute; left:0px; top:0px; z-index:4; visibility:hidden; }
-->
</style><script type="text/javascript" language="javascript1.2" src="whmsg.js"></script>
<script type="text/javascript" language="javascript" src="whver.js"></script>
<script type="text/javascript" language="javascript1.2" src="whproxy.js"></script>
<script type="text/javascript" language="javascript1.2" src="whutils.js"></script>
<script type="text/javascript" language="javascript1.2" src="whtopic.js"></script>
</head>
<body><script type="text/javascript" language="javascript1.2">
<!--
if (window.gbWhTopic)
{
	if (window.addTocInfo)
	{
	addTocInfo("Instalando O Jogo\nTrava (Problemas)");
addButton("show",BTN_TEXT,"Mostrar","","","","",0,0,"","","");

	}
	if (window.writeBtnStyle)
		writeBtnStyle();

	if (window.writeIntopicBar)
		writeIntopicBar(1);

	if (window.setRelStartPage)
	{
	setRelStartPage("EA_Help_Bra-Pt.htm");

		autoSync(1);
		sendSyncInfo();
		sendAveInfoOut();
	}
}
else
	if (window.gbIE4)
		document.location.reload();
//-->
</script>
<p>&nbsp;</p>

<div align=center>
<table x-use-null-cells cellspacing="0" width="90%" class="whs1">
<col class="whs2">
<col class="whs3">

<tr valign="top" class="whs4">
<td colspan="1" rowspan="1" bgcolor="#000000" width="6.232%" class="whs5">
<p><img src="badge.gif" x-maintain-ratio="TRUE" width="38px" height="22px" border="0" class="img_whs6"></td>
<td bgcolor="#000000" valign="middle" width="93.768%" class="whs7">
<p class="whs8">Trava (Problemas)</td></tr>
</table>
</div>
<div align=center>
<table x-use-null-cells cellspacing="0" width="90%" class="whs1">
<col class="whs9">

<tr valign="top" class="whs10">
<td bgcolor="#2874C7" width="100%" class="whs11">
<p class="whs12">&nbsp;</p>
<p class="whs13">Minha 
 instalação sempre trava no mesmo ponto.</p>
<p class="whs13">&nbsp;</p>
<p class="whs14">Para 
 corrigir este problema tente o seguinte:</p>
<p class="whs14">&nbsp;</p>
<table x-use-null-cells cellspacing="0" width="100%" class="whs15">
<col class="whs16">
<col class="whs17">

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs19">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs21">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Ending_background_tasks.htm"
	target=_self>Fechar aplicativos em segundo plano</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs25"><span style="x-text-underline: Normal; /*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><U><a 
 href="Cleaning_your_CD_DVD.htm"
	target=_self>Tenha certeza de que o disco está limpo</a></U></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Hard_Drive_space.htm"
	target=_self>Tenha certeza de que você tem espaço suficiente em disco</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Emptying_Temporary_Files.htm"
	target=_self>Limpe seus arquivos temporários</a></B></U></font></span></td></tr>
</table>
<p>&nbsp;</p>

<hr class="whs26">

<p class="whs14">&nbsp;</p>
<p class="whs13">Minha 
 instalação trava com uma mensagem de erro.</p>
<p class="whs13">&nbsp;</p>
<p class="whs14">Dependendo 
 da mensagem de erro que você recebe, podem ser várias coisas que causam 
 esse problema. &nbsp;Se 
 você está recebendo uma mensagem de erro de transferência de dados ou 
 de leitura de disco, então pode ser o próprio CD/DVD que está causando 
 o problema. Você pode tentar limpá-lo, usar uma unidade diferente se você 
 tiver mais de uma ou instalar em outra máquina. Se você tem uma falha 
 de página inválida, você pode finalizar os outros programas que estão 
 sendo executados ao mesmo tempo em que a instalação. &nbsp;</p>
<p class="whs14">&nbsp;</p>
<p class="whs14">&nbsp;</p>
<table x-use-null-cells cellspacing="0" width="100%" class="whs15">
<col class="whs16">
<col class="whs17">

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs19">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs21">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Ending_background_tasks.htm"
	target=_self>Fechar aplicativos em segundo plano</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs25"><span style="x-text-underline: Normal; /*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><U><a 
 href="Cleaning_your_CD_DVD.htm"
	target=_self>Tenha certeza de que o disco está limpo</a></U></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Hard_Drive_space.htm"
	target=_self>Tenha certeza de que você tem espaço suficiente em disco</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><a 
 href="Emptying_Temporary_Files.htm"
	target=_self>Limpe seus arquivos temporários</a></td></tr>
</table>
<p>&nbsp;</p>

<hr class="whs26">

<p class="whs14">&nbsp;</p>
<p class="whs13">Minha 
 instalação parece demorar muito</p>
<p class="whs13">&nbsp;</p>
<p class="whs14"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		font-weight: normal;
		x-text-underline: Off;
		/*begin!kadov{{*/ text-decoration: none; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;">Algumas 
 instalações são muito grandes e podem levar algum tempo para serem completadas. 
 &nbsp;Antes de 
 tentar solucionar esse problema, tenha certeza de que você deu ao seu 
 computador tempo suficiente para completar o processo de instalação. &nbsp;Observe 
 se há atividade em seu computador antes de tomar qualquer medida. &nbsp;Veja 
 se as luzes da unidade de Disco Rígido e do CDROM/DVD estão piscando, 
 procure ouvir se as unidades estão trabalhando e mais importante, veja 
 se os indicadores do processo de instalação estão se movendo. &nbsp;</font></span></p>
<p class="whs14">Se 
 a instalação ainda está lenta ou parece não estar respondendo verifique 
 o seguinte: &nbsp;</p>
<p class="whs14">&nbsp;</p>
<table x-use-null-cells cellspacing="0" width="100%" class="whs15">
<col class="whs16">
<col class="whs17">

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs19">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs21">
<p class="whs25"><span style="x-text-underline: Normal; /*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><U><a 
 href="CD_DVD_Troubleshooting.htm"
	target=_self>Solucionando Problemas de CD/DVD</a></U></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs27"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Ending_background_tasks.htm"
	target=_self>Fechar aplicativos em segundo plano</a></B></U></font></span></td></tr>
</table>
<p class="whs14">&nbsp;</td></tr>
</table>
</div>

<script type="text/javascript" language="javascript1.2">
<!--
if (window.writeIntopicBar)
	writeIntopicBar(0);
//-->
</script>
</body>
</html>
