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<p>&nbsp;</p>

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<p class="whs8">Crash Issues</td></tr>
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<p class="whs12">&nbsp;</p>
<p class="whs13">My 
 Installation crashes at the same point every time.</p>
<p class="whs13">&nbsp;</p>
<p class="whs14">To 
 fix this issue please try the following:</p>
<p class="whs14">&nbsp;</p>
<table x-use-null-cells cellspacing="0" width="100%" class="whs15">
<col class="whs16">
<col class="whs17">

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs19">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs21">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Ending_background_tasks.htm"
	target=_self>Close background applications</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs25"><span style="x-text-underline: Normal; /*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><U><a 
 href="Cleaning_your_CD_DVD.htm"
	target=_self>Make sure the disk is clean</a></U></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Hard_Drive_space.htm"
	target=_self>Make sure that you have enough hard disk space</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Emptying_Temporary_Files.htm"
	target=_self>Clean out your temporary files</a></B></U></font></span></td></tr>
</table>
<p>&nbsp;</p>

<hr class="whs26">

<p class="whs14">&nbsp;</p>
<p class="whs13">My 
 Installation crashes with an error message.</p>
<p class="whs13">&nbsp;</p>
<p class="whs14">Depending 
 on the error message you are receiving, there could be a number of things 
 that might cause this issue. &nbsp;If 
 you are receiving a data transfer or disc read error then it’s probably 
 the CD/DVD itself causing the issue. You could try cleaning it, using 
 a different drive if you have more than one or installing on another machine. 
 If you get an invalid page fault, you may want to end the other programs 
 running at the same time as the installation. &nbsp;</p>
<p class="whs14">&nbsp;</p>
<p class="whs14">&nbsp;</p>
<table x-use-null-cells cellspacing="0" width="100%" class="whs15">
<col class="whs16">
<col class="whs17">

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs19">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs21">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Ending_background_tasks.htm"
	target=_self>Close background applications</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs25"><span style="x-text-underline: Normal; /*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><U><a 
 href="Cleaning_your_CD_DVD.htm"
	target=_self>Make sure the disk is clean</a></U></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Hard_Drive_space.htm"
	target=_self>Make sure that you have enough hard disk space</a></B></U></font></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><a 
 href="Emptying_Temporary_Files.htm"
	target=_self>Clean out your temporary files</a></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs22"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Warranty.htm"
	target=_self>Warranty Information</a></B></U></font></span></td></tr>
</table>
<p>&nbsp;</p>

<hr class="whs26">

<p class="whs14">&nbsp;</p>
<p class="whs13"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Off;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: none; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><B>My Installation 
 seems to take a very long time.</B></font></span></p>
<p class="whs13">&nbsp;</p>
<p class="whs14">Some 
 installs are quite large and may take a bit of time to install. &nbsp;Before 
 trying to troubleshoot this issue, be sure that you have given your computer 
 some time to complete the install process. &nbsp;Look 
 for activity from your computer before taking action. &nbsp;Look 
 for the Hard drive CD/DVD-ROM drive lights flickering, listen to hear 
 if the drives are busy and most importantly look at the install progress 
 indicators to see if these are moving. &nbsp;</p>
<p class="whs14">If 
 the install is still slow or does not seem to be responding check the 
 following: </p>
<p class="whs14">&nbsp;</p>
<table x-use-null-cells cellspacing="0" width="100%" class="whs15">
<col class="whs16">
<col class="whs17">

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs19">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs21">
<p class="whs25"><span style="x-text-underline: Normal; /*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><U><a 
 href="CD_DVD_Troubleshooting.htm"
	target=_self>CD/DVD Troubleshooting</a></U></span></td></tr>

<tr valign="top" class="whs18">
<td colspan="1" rowspan="1" width="4.246%" class="whs23">
<p><img src="go.jpg" x-maintain-ratio="TRUE" width="22px" height="20px" border="0" class="img_whs20"></td>
<td colspan="1" rowspan="1" width="95.754%" class="whs24">
<p class="whs27"><span 
 style="font-family: Tahoma, sans-serif;
		color: #ffffff;
		font-size: 10pt;
		x-text-underline: Normal;
		font-weight: bold;
		/*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><font size=2 color=white style="font-size:10.000000pt;"><U><B><a 
 href="Ending_background_tasks.htm"
	target=_self>Close background applications</a></B></U></font></span></td></tr>
</table>
<p class="whs14">&nbsp;</td></tr>
</table>
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