# Copy Protection Crash

Use the below items to help troubleshoot issues where you are crashing to the desktop after the initial screen. This usually occurs before the game goes into a full screen mode. This type of crash is often related to copy protection or drive access issues.

Close Background Tasks

Run Disk Cleanup and Defrag

Check CDROM Media
It is important to make sure there is nothing physically wrong with the media. Make sure there are no cracks in the disk. Even a hairline crack can cause issues. Verify that there are no scratches on the top or bottom of the disk. A scratch on the top of the CDROM can be just as bad as a scratch on the reflective bottom. To check for scratches, hold the disc up to the light and view the media from an angle. Make sure there are no fingerprints on the disk. If there are fingerprints clean the disc. Remember to always wipe from center outward with a soft lint free cloth.

Use a Different Drive
If you have more than one CDROM drive make sure you have tried running the game from each of the different drives.

###### Check and Make Sure the Drive Letter Is Valid

Click Here to try changing your CDROM drive letters

###### Try the CD On Another Machine.
It may be the case that the error message may have to do with the configuration of the computer. It is a good idea to try the CD on another system before sending it back to our warranty department. This will not only save the cost of replacing a non-damaged disc, but will also save time.